Job Title:  Tele-Communicator 1                                                       

Wage/Hour Status: Non-Exempt

Reports to: Chief of Police                                                                

Pay Grade: Police Pay 1

Dept. /School: Police Dept                                                                 

Days: 227

Supervises:    

Primary Purpose: To provide support to the public for Emergency and non-emergency related incidents by dispatching calls for service to Police Officers serving the school district.

Qualifications:

Education/Certification:

 

• TCOLE Tele-communicator license required of the position.

 

• Telecommunications Operator License through TCOLE-training must be done within six months of the date of hire. Must re-test every two years for this course.
• Sub-Agency User Administrator, or S.A.G.Y.- TLETS system designee who monitors certifications/TLETS authorities.
• TCOLE Ethics, course 3925.
• TCOLE Crisis Communication Tele-communicator, course 420.
• TCOLE Rules Overview for Tele-communicators, course 1305.
• LSLET543-Public Safety Tele-communicator course.
• Crisis Communication, course 2120.
• TCIC/NCIC Less than Full Access (CCH access).
• Group Crisis Intervention, course 214060915610130.
• Texas DPS, Introduction and overview, course.
• Texas DPS, TLETS Mobile Certification (Dl and Reg only) course.
• Group Crisis intervention, course.

 

            Special Knowledge Skills:

 

• Maintains proficiency and training requirements of a Telecommunications Operator License.
• Ability to get along with other employees and the public.

 

Experience:

 

• TCOLE Tele-communicator license required of the position.
• Must proficiently pass all TCOLE required courses and obtain license within the mandated times if candidate does not hold the TCOLE Tele-communicator license.
• Successfully pass a personal background investigation, psychological evaluation, medical physical, drug screen and oral interview.

Major Responsibilities and Duties:

·         Receive and record emergency and routine business calls.

·         Process and prioritize incoming calls for police, fire, and EMS assistance.

·         Responsible for answering all incoming phone lines including 9-1-1 calls from schools.

·         Provides support requests for Police and Fire, and EMS personnel.

·         Provides Emergency Medical Dispatch (EMD) protocols to citizens requiring medical assistance.

·         Ability to understand and proficiently use a Computer Aided Dispatch program.

·         Have knowledge of District emergency plans in the event of crisis.

 

Supervisory Responsibilities:

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

 

• Willingness and/or ability to work extended shifts, holidays and weekends.
• work on an on-call basis, work overtime, work irregular duty assignments, work under undesirable and stressful conditions.
• Conform to department grooming standards.
• Perform various duties assigned by the Chief of his designee.
• Attend educational sessions as required.
• Travel out of town for one day or more.
• Maintains proficiency and training requirements of a Telecommunications Operator License.
• Regular attendance at work and arrives on time.
• Ability to get along with other employees and the public.

 

Maintain emotional control under stress. Some district travel; occasional prolonged or irregular hours.

 

 

 

 

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.  I have read, understand and attest to the above description and funding relating to my daily activities.

 

 

Signature                                                                                              Date